Services
Our Services
Over the last 60 years we have built our reputation by providing our clients with a level of customer care and professionalism that we would expect to receive ourselves.
We aim to provide you with the highest standard of facilities, care and advice possible. We are constantly looking for ways to achieve and improve the best level of service we can.
From the first moment that you contact us the telephone will be answered by someone who can give you assistance and advice, 24 hours a day: there are NO automated switchboards or endless departments to choose from.
Our services include:
Transfer of the Deceased
We will transfer the deceased to our private facilities in our own Private Ambulance. Our Ambulance is not sign-written in any way so provides a very discreet means of transfer at any time of the day or night.
We can also arrange for the deceased to be repatriated from within the UK or internationally.
Advice
We will advise you of all procedural and legal requirements relating to your own circumstances. This includes registration of the death, dealing with bank accounts, insurances, probate and estates. If there is ANYTHING you do not understand or need assistance with please ask us.
Arranging the Funeral Service
We will meet with you to arrange the funeral service and ensure that all the necessary paperwork is completed, collated and sent to the appropriate places. If you prefer we will visit you and your family at home at no extra charge. We will contact the funeral celebrant on your behalf, make the necessary arrangements with doctors and hospitals and make all the necessary reservations for the funeral service.
Private Chapels
We have 4 private viewing Chapels where you can visit your loved one. Visits are by appointment only but are arranged at your convenience and include evening and weekend visits.
We also have a private Service Chapel where a complete funeral service can be carried out. We can accommodate approximately 20-30 people for the service.
Mortuary Facilities
Our mortuary facilities are extensive. We have refrigerated storage facilities for the deceased. We also have a fully equipped Hygienic Treatment Theatre staffed by a fully qualified embalmer.
Funeral Car Fleet
Our fleet is replaced every 3-5 years. We have just taken delivery of a Mercedes E280 Hearse and 2 Mercedes E220 Limousines. These vehicles were supplied by BINZ UK. We chose these vehicles because they provide quality, comfort, safety and prestige for our clients. Our vehicles are chauffeured by our full-time funeral service operators/coffin bearers.
We can provide all types of alternative hearses as well, including:
- Horse drawn Hearses
- Motorcycle Hearses from Motor Cycle Funerals
- Horse drawn Brewer's Dray
- Volkswagen Camper Van Hearse with VW Beetle Limousines
Orders of Service
We can provide high quality printed Orders of Service. You can include family photographs and retain complete control of the content as each Order of Service is custom-made.
Memoria
We can provide Cards and Books of Remembrance for the funeral service.
We can provide a large range of Cremated Remains Memoria including:
- Solid Wood Caskets & Urns
- Metal, Stone, Crystal & Glass Urns
- Keepsake Jewellery
- Glass/Crystal Paperweights & Jewellery
We will assist you in selecting and ordering Headstones and Gravemarkers.
Everyone has different requirements and expectations of the funeral that they are arranging; every funeral is unique. Our list of services provides a broad overview of what we can provide but it is by no means exhaustive. Whatever you require please talk to us; if it is possible we will do it.
Pre-paid Funeral Plans:
Many people are now realising the significant benefits of purchasing a Pre-paid Funeral Plan. For many people, planning their own funeral has become an established way of looking at the future, just like making a will. More than 750,000 people in Great Britain have purchased a funeral plan.
It is reassuring to know that your own funeral arrangements are taken care of and that your family will not have to worry about sorting everything out on your behalf and bear the costs of your funeral at the time of need.
We recommend GOLDEN CHARTER INDEPENDENT WAY. The plan is only available through independent funeral directors such as ourselves and offers several advantages over other plans:
- A guarantee that covers all of OUR services - no matter how much the cost of our services rise neither you nor your family will be asked to pay a penny more for them. There are some costs which we are obliged to pay on your behalf known as disbursements. These are the fees payable to cemeteries, crematoria, doctors, clergy etc and are not within our control so they MAY require a further payment at the time of need.
- Financial security - you can be confident that your money will ALWAYS be secure. Your payment is made to the GOLDEN CHARTER TRUST, which is a separate legal entity from Golden Charter Funeral Plans and is overseen by a board of Trustees.
- You can take out a plan at any time regardless of your age or state of health.
- Your plan is completely 'portable' so if you move you can select a different funeral director or amend the existing arrangements.
- You can change the arrangements however and whenever you wish.
- You can spread the cost of the plan to suit your own circumstances.
- Golden Charter has been accepted as a Registered Provider by the Funeral Planning Authority.
For further information or an application pack please do not hesitate to contact us.
